With over four decades of commitment to providing the amusement industry with top revenue producing games and unparalleled parts and service support, ICE has transformed its website to create the ultimate customer service experience. The goal of the newly launched Zendesk system implement by ICE is to provide the very best and most operator-friendly parts and service experience in the coin operated industry.
Our Shopify improvements include accurate real-time shipping cost. In addition, we have detailed product weights and dimensions, that allow buyers to make informed purchasing decisions that match their needs. Finally, the tracking order process is effortless, with order tracking and follow up.
The newly launched Zendesk has expanded our troubleshooting capabilities as well. Customers have access to our library of self-help articles, which is constantly growing. We are now making troubleshooting your game effortless, with our intuitive search feature. Our big red service buttons make it easy for viewers to see updated announcements, software upgrades and game enhancements as well.
